Privacy Policy

1. Introduction

VerifyLoan.ai (“we,” “our,” “us”) provides AI-powered mortgage lead verification services. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information: Name, email, phone number, account credentials, billing details.
Lead Data: Customer/prospect names, phone numbers, addresses, property and loan details, and other information you upload.
Usage Data: IP address, device/browser information, pages viewed, and usage patterns (cookies and similar technologies).
Communications Data: Call recordings, SMS logs, and AI interaction history where applicable.

3. How We Use Information

Provide, operate, and improve our services.
Verify leads and connect interested consumers with licensed loan officers.
Process payments and manage accounts.
Send transactional messages, service updates, and (with consent) marketing communications.
Comply with legal obligations and enforce our Terms & Conditions.

4. Sharing of Information

We do not sell personal information. We may share information with:

Service providers (e.g., hosting, analytics, payment processors, AI call/voice providers) under contractual confidentiality and security obligations.
Business partners (e.g., licensed loan officers/brokers) for the purpose of live transfers or scheduled appointments, as directed by you.
Authorities where required by law or to protect rights, safety, and security.

5. Data Retention

We retain information only as long as necessary for the purposes described in this Policy, to comply with legal and regulatory obligations, and to resolve disputes.

6. Security

We implement reasonable administrative, technical, and physical safeguards (including encryption in transit, access controls, and logging). However, no method of transmission or storage is completely secure.

3a. SMS Messaging and Consent

By registering on VerifyLoan.ai and providing your phone number, you consent to receive SMS messages from us regarding account updates, AI-verified lead alerts, appointment reminders, and important notifications. Message frequency will vary based on your activity. Message and data rates may apply.

You may opt out at any time by replying STOP to any message, after which you will no longer receive SMS messages. To receive assistance, reply HELP or contact us at support@verifyloan.ai.

We will never sell or share your mobile phone number with third parties for their own marketing purposes. For details on how we use and protect your information, please review this Privacy Policy.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of certain sharing or marketing. To exercise these rights, contact us at support@verifyloan.ai. We may verify your request as required by law.

California (CCPA/CPRA) and EU/UK (GDPR) residents: You may have additional rights, including data portability and the right to lodge a complaint with your local supervisory authority.

8. Third-Party Services & Cookies

Our platform may integrate third-party services (e.g., Retell AI, Zapier, payment processors, lead sources). Their privacy practices apply when you use those features. We use cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings.

9. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect their data.

10. Updates to This Policy

We may update this Policy from time to time. The “Effective Date” will reflect the latest version. Material changes will be communicated where legally required.